She asked for another and they charged her $1. My wife got a salad at the cafe, they gave her 1 dressing packet. I had 3 staff members (1 security and 2 food service) remark to me about how cheap this place is. No food comps no matter how much you play (have to use reward credits). Soda is free, but it is served in little plastic cups (~ 6 oz). What a joke! Casino gives you almost no comps. Someone comes and sprays the room, but it still stunk afterwards. We walk in, and Holy S***, did it reek of cigarette smoke! We call down again, so WE don't get charged the $200 cleaning fee. So they moved us to another 'NON-smoking' room. Really? Out of 200 hotel rooms, ours was the ONLY one with no service!? I call BS on that. A few hours later, still no Wi-Fi, so we called to complain again, and they said it was only our room with no service. The front desk blamed it on the rain, which I thought was a pretty shady and lazy excuse. What a joke! We booked 3 nights at the hotel for a NON-smoking room, driving 6 hours for a promotion that my wife 'won.' When we checked in, we had no Wi-Fi service. No reason to nickel and dime patrons who just wanted to spend money in their casino!! It seems to me they were a little short-sighted. Then my husband talked to the assistant manager at the hotel and they finally agreed to let us check in early but we were so fed up we played in the casino until 4, went up to our room and didn't go back down until the next morning.we have stayed a numerous Harrah properties in the past but won't go back ever again.

No one was interested in accommodating us. We went around the corner and sat down in the lobby and my husband called Harrah's main number asking for assistance and got the run around for 30 minutes. Really?! I just wanted to get in my room, freshen up and lose my money in their casino. No such luck, we were told that check in was at 4 and if we wanted to check in earlier it would be an additional $10. We got there at 2:10 and tried to check in. Where to start? First, we arrived here after traveling 1500 miles and we were looking forward to a relaxing stay.

Harrah's joliet hotel casino